Bound Brook Veterinary Clinic is locally operated as a proud member of the PetVet Care Centers Network.

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Client Service Representative

Position Overview:

The CSR supports and adds value to an efficient organization dedicated to Gold Medal quality care and exceptional client service. You will perform a variety of client service and clerical tasks to support the hospital, and to clients during often high stress situations.


Tasks include:

  • Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
  • Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
  • Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
  • Organize and process all payment plans, billing statements, and collections.
  • Perform cashiering duties; process refunds, returns and credits as needed.
  • Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
  • Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
  • Receive and distribute incoming mail; and process outgoing mail.
  • Respond to client emails; type and edit a variety of correspondence, and process faxes.
  • Able to learn basic veterinary medicine terminology.
  • Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
  • Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

Minimum Qualifications/Requirements:

  • High school diploma, GED or equivalent combination of education, and/or experience.
  • Knowledge of clerical procedures such as alphabetizing files and records.
  • Must be flexible with scheduling and able to work some weekends and holiday.
  • Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
  • Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information.  Please see our privacy notice for additional information about our data practices.

 

 

Why Consider Our Middlesex Hospital?

At Bound Brook Veterinary Clinic, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

  • We invite you to explore your veterinary career options with Bound Brook Veterinary Clinic, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.
    - Bound Brook Veterinary Clinic Team
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